FeePrime

← All pages

Legal

Terms of Service

Your data, your money — both stay yours. We run FeePrime with care but not perfection; liability is limited. Full terms below.

Effective date: July 17th, 2026 Last updated: July 17th, 2026

These Terms of Service (the “Terms”) govern access to and use of the FeePrime platform and related services (the “Service”). The Service is provided by FeePrime (”we”, “us”, “our”), a business operated from Yaoundé, Cameroon [business registration number to be added upon registration]. Contact: fritz@fee.cm. The operator’s full legal identity is available on request and is stated in your order or service agreement.

By registering for, accessing, or using the Service, the organisation or person doing so (the “Customer”, “you”, “your”) agrees to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you are authorised to bind that organisation.

1. Definitions

  • “Service” — the FeePrime multi-organisation business-management platform (including its ERP, invoicing, point-of-sale, payment-orchestration, and related features), whether accessed as a hosted cloud service or deployed on-premise.
  • “Customer Data” — all data, records, files, and content that you or your Authorised Users submit to, or generate through, the Service, including any personal data relating to your own clients, members, employees, or other individuals.
  • “Authorised User” — an individual you permit to access the Service under your account (for example, an employee or agent), assigned a role by you.
  • “Documentation” — the user guides and materials we make available describing the Service.
  • “Fees” — the subscription and other charges payable for the Service.

2. The Service

We grant you a non-exclusive, non-transferable right to access and use the Service during the term, for your internal business purposes, in accordance with these Terms and the Documentation. We may improve, modify, or add features to the Service over time. We will not materially reduce the core functionality you are paying for without notice.

3. Accounts and eligibility

The Service is intended for business and organisational use, not for consumers acting for personal purposes. You must provide accurate registration information and keep it up to date. You are responsible for all activity under your account and for maintaining the security of your credentials and those of your Authorised Users. You must notify us promptly of any suspected unauthorised access.

4. Your responsibilities and acceptable use

You agree that you and your Authorised Users will not:

  • use the Service in violation of any applicable law or regulation;
  • upload or process data you have no lawful right to process;
  • attempt to gain unauthorised access to the Service, other customers’ data, or the underlying infrastructure;
  • probe, scan, or test the vulnerability of the Service, or circumvent its security or access controls, except with our prior written consent;
  • introduce malware or any harmful code, or use the Service to distribute the same;
  • resell, sublicense, or provide the Service to third parties except as expressly permitted; or
  • use the Service to store or transmit content that is unlawful, fraudulent, or infringing.

We may suspend access, as set out in Section 12, where use threatens the security, integrity, or lawful operation of the Service.

5. Fees and payment

Fees are as agreed in your order or subscription plan. Unless stated otherwise:

  • subscriptions may be billed on a prepaid basis (for example, annually in advance);
  • Fees are exclusive of any applicable taxes, duties, or levies, which you are responsible for;
  • prepaid Fees are non-refundable except where expressly stated in these Terms or required by law; and
  • we may revise Fees for a renewal term on prior notice, effective from the start of that renewal term.

6. Payment processing — we do not hold your funds

Where the Service facilitates the collection of payments (for example, via mobile-money channels such as MTN Mobile Money or Orange Money through a licensed aggregator):

  • We are not a payment institution and do not hold, receive, pool, or control Customer funds. There is no platform-owned or custodial account in the payment flow.
  • Collections are initiated using your own payment-provider credentials and settle directly into your own account with the relevant licensed provider or aggregator.
  • We act solely as a technical orchestration and reconciliation layer. We are not a party to the underlying payment transactions, and we accept no liability for the acts or omissions of payment providers, aggregators, or mobile-money networks, or for the availability, delay, failure, or reversal of any payment processed through those third parties.
  • Your relationship with your payment provider or aggregator is governed by your own agreement with them.

7. Customer Data, data protection, and the controller/processor split

As between the parties, you own all Customer Data and are solely responsible for its accuracy, quality, legality, and for having the right to submit it to the Service.

Where Customer Data includes personal data relating to your own clients, members, employees, or other individuals, you act as the data controller of that personal data and we act as a data processor on your behalf, processing it only on your documented instructions and as described in our Data Processing Agreement (the “DPA”), which forms part of these Terms where the Service is used to process personal data. You warrant that you have a lawful basis and have given all notices and obtained all consents required for that processing.

Our handling of personal data for which we are ourselves the controller (such as your account-holder and billing contact details, and website-visitor data) is described in our Privacy Policy.

We implement appropriate technical and organisational measures to protect Customer Data, as summarised on our security page and detailed in the DPA.

8. Intellectual property

The Service, the underlying software, and all related intellectual property are and remain owned by us and our licensors. These Terms grant you a right to use the Service, not any ownership of it. You retain all rights in Customer Data. You grant us the limited right to host, process, and transmit Customer Data as necessary to provide the Service.

If you provide feedback or suggestions, we may use them without obligation to you.

9. Confidentiality

Each party may receive confidential information of the other. Each party agrees to protect the other’s confidential information with reasonable care and to use it only to perform under these Terms. This does not apply to information that is public through no fault of the receiving party, independently developed, or lawfully received from a third party, or where disclosure is required by law.

10. Service availability

We aim to keep the Service available and reliable and to operate it with reasonable skill and care. Unless a separate written service-level agreement is in place, the Service is provided without a committed uptime guarantee. We may perform maintenance and will use reasonable efforts to minimise disruption.

11. Warranties and disclaimers

Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet every requirement.

12. Suspension

We may suspend your access to the Service, in whole or in part, where: (a) required by law; (b) your use poses a security or integrity risk to the Service or other customers; © Fees are overdue after notice; or (d) you materially breach these Terms. Where practicable, we will give notice and an opportunity to remedy before suspending, except where immediate suspension is necessary to protect the Service or others.

13. Term, termination, and data export

These Terms apply for as long as you use the Service or have an active subscription. Either party may terminate for material breach not remedied within [30] days of written notice.

On termination or expiry:

  • your right to access the Service ends;
  • you may, for a period of [30] days, export your Customer Data in a standard, portable format, after which we may delete it in the ordinary course (subject to any retention required by law and to backup cycles); and
  • accrued payment obligations survive.

Because your funds settle to your own account (Section 6) and your data is portable (above), termination does not place your money or records under our control.

14. Limitation of liability

To the maximum extent permitted by law:

  • neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill; and
  • each party’s total aggregate liability arising out of or relating to these Terms is limited to the Fees paid or payable by you for the Service in the [12] months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law (for example, for fraud or wilful misconduct).

15. Indemnity

You will defend and indemnify us against claims arising from your Customer Data or your use of the Service in breach of these Terms or applicable law, including claims that your Customer Data infringes third-party rights or was processed without a lawful basis.

16. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will give reasonable notice (for example, by email or in-product notice) before they take effect. Your continued use of the Service after the effective date constitutes acceptance.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Cameroon. The courts of [Yaoundé] have jurisdiction over any dispute arising out of or relating to these Terms, without prejudice to any mandatory consumer or statutory protections that may apply. (As the business is registered and later also established in other jurisdictions, this clause should be revisited with counsel.)

18. General

These Terms, together with the DPA, the Privacy Policy, and any order, form the entire agreement between the parties on their subject matter. If any provision is held unenforceable, the rest remains in effect. Neither party’s failure to enforce a provision waives it. You may not assign these Terms without our consent; we may assign them to an affiliate or successor.

19. Contact

Questions about these Terms: fritz@fee.cm FeePrime — Yaoundé, Cameroon.